Contact us
如有疑问、建议、请求或订单，请使用联系表或发送电子邮件至info@victoria-hyde.com 。我们将尽快与您联系。
您还可以在周一至周五上午 9:00 至下午 4:00 拨打以下电话号码04025 499080联系我们。
也欢迎您通过我们社交网络上的留言功能与我们联系。您可以在 Instagram 和 Facebook 上找到我们： @victoriahydelondon 。
我们期待您的留言！
Contact us
We offer returns within 14 days of receiving your order. Items must be in their original, unused condition with all original packaging.
please contact us at service@victoria-hyde.com with:
- Your order number
- A brief description of the issue
- One or two photos if possible
- We will guide you through the process within 1–2 business days
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!