Terms and conditions

General Terms and Conditions / Terms of Business

is a project by BBD Buy Best Europe GmbH
Wendenstrasse 130, 20537 Hamburg / mezzanine floor / entrance A
D-20537 Hamburg
Tel: 017621512408
Email: info@victoria-hyde.com
Managing Director: Tian Yao

“All prices quoted in the online shop are final prices including 19% VAT plus delivery/shipping costs.

Shipping Notes:



delivery time


4.95€ (free from a shopping cart of 50€)

2-3 business days


4.95€ (free from a shopping cart of 50€)

2-5 business days



2-5 business days

USA, Canada Mexico, Australia


2-5 business days



2-5 business days

rest of the world


2-5 business days

1. Scope
The following general terms and conditions in the version valid at the time of the order apply exclusively to the business relationship between BBD Buy Best Europe GmbH and the customer - including for all future business. BBD Buy Best Europe GmbH does not recognize deviating conditions of the customer, unless BBD Buy Best Europe GmbH has expressly agreed to their validity in writing.

2. Conclusion of contract and withdrawal
BBD Buy Best Europe GmbH undertakes to accept the customer's order under the conditions of the website. In the case of writing, printing and calculation errors on the website, BBD Buy Best Europe GmbH is entitled to withdraw. If the supplier of BBD Buy Best Europe GmbH does not supply BBD Buy Best Europe GmbH with the ordered goods despite a contractual obligation, BBD Buy Best Europe GmbH is also entitled to withdraw. In this case, the customer will be informed immediately that the ordered product is not available. The purchase price already paid will be refunded immediately.

3. Delivery
Unless otherwise agreed, delivery will be made from stock to the delivery address specified by the customer. Information about the delivery period is non-binding, unless the delivery date has been promised as an exception. Please note that we only deliver media and consumer electronics products in normal household quantities. Compensation for damages is excluded, unless there is intent or gross negligence on our part.

4. Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must contact BBD Buy Best Europe GmbH, Wendenstrasse 130, mezzanine floor / entrance A
D-20537 Hamburg, info@victoria-hyde.com by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
You can also use the model cancellation form or any other clear declaration on our website www. Complete and submit electronically to victoria-hyde.com . If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation
If you revoke this contract, we must reimburse you for all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

withdrawal form
If you want to revoke the contract, please fill out this form and send it back to us:

To BBD Buy Best Europe GmbH, Wendenstrasse 130, 20537 Hamburg / mezzanine / entrance A, D-20537 Hamburg, info@victoria-hyde.com:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) …………… ….
Ordered on (*)/ received on (*) ………………….
Name of consumer(s) ………………………
Address of consumer(s) ………………………
Signature of the consumer(s) (only in the case of notification on paper) …………
Date ………………………
(*) Delete where not applicable.

5. Prices
We reserve the right to change prices. In the event of a price increase, you as a customer are not bound by your order. All prices are listed inclusive of VAT.

6. Maturity and Payment, Default
The purchase price is due immediately upon ordering. The customer can pay the purchase price against invoice or by direct debit. If the customer is in default of payment, BBD Buy Best Europe GmbH is entitled to demand interest on arrears at a rate of 5% above the base interest rate pa announced by the Deutsche Bundesbank. Liability for lost cash or checks cannot be accepted.

7. Offsetting, Retention
The customer only has the right to offset if his counterclaims have been legally established or recognized by BBD Buy Best Europe GmbH. In addition, he is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

8. Retention of Title
The delivered goods remain the property of BBD Buy Best Europe GmbH until all claims against the customer have been settled in full.

9. Warranty for Defects and Liability
If there is a defect in the purchased item for which BBD Buy Best Europe GmbH is responsible, BBD Buy Best Europe GmbH is entitled to choose between remedying the defect or making a replacement delivery. If BBD Buy Best Europe GmbH is not willing or able to remedy the defect/replacement delivery or if this is delayed beyond a reasonable period of time for reasons for which BBD Buy Best Europe GmbH is responsible or if the remedying of the defect/replacement delivery fails in any other way, the The customer is entitled to choose to withdraw from the contract or to demand a corresponding reduction in the purchase price.
Unless otherwise stated below, further claims of the customer - regardless of the legal grounds - are excluded. BBD Buy Best Europe GmbH is therefore not liable for damage that has not occurred to the delivery item itself; in particular, BBD Buy Best Europe GmbH is not liable for lost profits or other financial losses of the customer. Insofar as the liability of BBD Buy Best Europe GmbH is excluded or limited, this also applies to the personal liability of employees, representatives or vicarious agents.
The above limitation of liability does not apply if the cause of the damage is based on intent or gross negligence. Furthermore, it does not apply if the customer asserts claims under Sections 1, 4 of the Product Liability Act, claims due to the lack of a guaranteed property or claims for damages due to non-performance in accordance with Sections 463, 480 Para. 2 BGB. The same applies to initial inability or impossibility for which we are responsible.
If BBD Buy Best Europe GmbH negligently violates a contractual obligation, the obligation to compensate for property damage or personal injury is limited to the damage that typically occurs.
The warranty obligation applies in accordance with the statutory provisions, calculated from the transfer of risk. This period is a statute of limitations and also applies to claims for compensation for consequential damages, insofar as no claims from tort are asserted.

10. Privacy
BBD Buy Best Europe GmbH stores and processes your personal data in compliance with the applicable data protection regulations exclusively for the fulfillment of this contract. The data received from you (title, name, address, date of birth, e-mail address, telephone number, start and end of the connection to BBD Buy Best Europe GmbH...) will only be collected from you, processed and used on our server, insofar as they are necessary for the establishment, execution, modification or termination of this contract. BBD Buy Best Europe GmbH is entitled to transmit this data to partners commissioned by it to carry out this contract, insofar as this is necessary so that BBD Buy Best Europe GmbH can fulfill its rights and obligations under this contract. You can revoke this consent at any time with effect for the future.

11. Final Provisions
The law of the Federal Republic of Germany. Place of performance and place of jurisdiction is Hamburg.
Should one or more clauses of this contract be or become invalid, the contracting parties undertake to agree on a clause that comes as close as possible to what is economically intended, but is legally effective, instead of the invalid clauses. The same applies in the event of a gap that requires regulation. The legal validity of the remaining agreement is not affected by the ineffectiveness of individual clauses.

General terms and conditions of BBD Buy Best Europe GmbH