Contact us
For questions, suggestions, requests, or orders, please use the contact form or send an email to service@victoria-hyde.com . We will get back to you as soon as possible.
You can also reach us Monday to Friday from 9:00 a.m. to 4:00 p.m. at the following telephone number : 04025 499080 .
You can also contact us via the messaging function on our social networks. You can find us on Instagram and Facebook at @victoriahydelondon .
We look forward to hearing from you!
Contact us
We offer returns within 14 days of receiving your order. Items must be in their original, unused condition with all original packaging.
please contact us at service@victoria-hyde.com with:
- Your order number
- A brief description of the issue
- One or two photos if possible
- We will guide you through the process within 1–2 business days
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when they are back in stock!