Contact us
For questions, suggestions, requests or orders, please use the contact form or write an email to info@victoria-hyde.com . We will get in touch with you as soon as possible.
You can also reach us Monday to Friday from 9:00 a.m. to 4:00 p.m. on the following telephone number 04025 499080 .
You are also welcome to contact us via the message function on our social networks. You can find us on Instagram and Facebook at @victoriahydelondon .
We look forward to your message!
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging cannot be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notification when they are back in stock!