You have the right to return the goods within 14 days of receiving the package without giving any reasons. We only accept returns in the original packaging with intact labels and protective stickers.

In the event of a return, please contact us before sending your order back to us.

Please write us an email to with the following information:

- names
- Order number (#.....)
- the reason for the return (for quality purposes)

We will contact you within one working day to send you a return label or, if necessary, to organize collection by our shipping service provider. 

Please note that we cannot currently cover the costs of returns outside of Germany. The costs for returns correspond to the shipping costs.



delivery time


for free

2-3 business days

Austria, Belgium, Czech Republic, Denmark, Liechtenstein, Luxembourg, Netherlands


2-5 working days

France, Hungary, Italy, Monaco, Poland, Slovakia, Slovenia


2-5 working days

Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Portugal, Spain, Sweden


2-5 working days

Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia


2-5 working days

rest of the world


2-5 working days

If you have any questions about costs or returns from a specific area, please send us an email . We will get in touch with you as soon as possible. You can also reach us Monday to Friday from 9:00 a.m. to 4:00 p.m. on the following telephone number 04025 499080 .
You are also welcome to contact us via the message function on our social networks. You can find us on Instagram and Facebook at @victoriahydelondon .