You have the right to return the goods within 14 days of receipt of the package without giving a reason. We only accept returns for new and unworn goods, ie the product(s) must be unused - in the original packaging with labels and protective stickers intact.

In the event of a return, please contact us before sending your order back to us.

Please write us an email to with the following information:

- names
- Order number (#.....)
- the reason for the return (for quality purposes)

We will contact you within one working day to send you a return label or, if necessary, to organize collection by our shipping service provider. 

Please note that we cannot currently cover the costs of returns outside of Germany. The costs for returns correspond to the shipping costs.



delivery time


for free

2-3 business days

Austria, Belgium, Czech Republic, Denmark, Liechtenstein, Luxembourg, Netherlands


2-5 business days

France, Hungary, Italy, Monaco, Poland, Slovakia, Slovenia


2-5 business days

Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Norway, Portugal, Spain, Sweden


2-5 business days

Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia


2-5 business days

rest of the world


2-5 business days

If you have any questions about the costs or the return from a certain area, please send us an e-mail . We will contact you as soon as possible. You can also reach us Monday to Friday from 9:00 a.m. to 4:00 p.m. on the following telephone number 04025 499080 .
You are also welcome to contact us via the message function of our social networks. You can find us on Instagram and Facebook at @victoriahydelondon .